Return Policy

All returns following the guidelines listed on this page will be accepted for a refund.

  • All returns must be postmarked ten (10) days of delivery to receive a refund
  • Merchandise must be unworn, unsoiled, and unwashed
  • Sanitary strips, manufacturer tags, Bongani hangtags and any other applicable accessories must be untampered with

Merchandise soiled, mishandled, abused, laundered or missing tags is subject to refusal and will be returned at the customer’s expense. 

All clearance items and/or items bought during certain promotional sales are FINAL SALE and are not redeemable for any type of return. 



  1. Pack items securely in your package of choice and include the filled out Return Form. Please note: Bongani is not responsible for any damages incurred during shipping.
  2. Drop your package off at your local post office.
    All returns must be shipped back to:
    Returns Order # ________ 
    4233 Barbrick St, Sherrills Ford,
    NC, 28673

    What happens next?

    If your package arrives in due time, your return will be inspected and processed for store credit. You will be notified via email to the address used upon checking out with a store credit amount. 

    Please allow 5-7 business days from the return arrival date to receive notification on your return status.


    Shipping Costs

    At this time, prepaid return labels are not available. Return shipping is not refunded in returns or store credit transactions. 

    Domestic and International return shipping is also not refunded, and paid for by the customer, not BONGANI


    Defective items should be reported to customer service immediately (before returning package) to insure your refund or exchange is properly processed.


    Additional Questions

    For any additional questions concerning returns, please feel free to email us at