Most in-stock items are shipped within 24-48 hours. If you order items with different availability times, we will ship your order when your complete order becomes available. Bongani will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. 

Orders are processed pending availability and credit verification. Orders placed on Friday after 11am EST and over the weekend will begin processing on the following Monday as our offices are closed over the weekend. 

You will receive an email with your tracking number once your order has been shipped. Please allow up to 24 hours for your tracking number to show movement. If you have any questions about your order, please email us at Our hours of operation are Monday-Friday 10am-6pm EST.

Orders will not be refunded for packages that are not accepted by recipient.  Bongani is not responsible for lost or stolen packages if confirmed delivered by tracking. The customer assumes all responsibility for any loss, or damage of these items. 


If any higher cost is found to be required at mailing time, you will be contacted by email for your approval to add extra cost. Any taxes / duties due upon delivery are the sole responsibility of the purchaser.

*By shopping on Bongani, you agree to these terms and conditions.

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